Microsoft Dynamic CRM

From a Microsoft introduction video about Microsoft dynamics CRM that summarized the main features as below:-

CRM Main Functions
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Supporting Sales, Marketing & Services

Sales Functions
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-Leads
-Opportunities
-Communication tracking
-Product Database
-Sales Processes

Client Cares Functions
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-Case Recording
-Contract MAnagement
-Services & Resources Management
-Appointment Scheduling
-Knowledge base

Marketing Functions
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-Planning & Budgeting
-Marketing Lists
-Compaigns
-Tracking and reporting

Some of the main process to simplify the work are as below:-

Sales Process

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1. Create Lead
2. Qualify
3. Convert to Opportunity
4. Create Quote
5. Create Order
6. Create Invoice

Marketing process:-

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1. Planning & Budgeting
2. Creating and managing lists
3. planning and creating campaigns
4. Launching and Managing Campaigns
5. Tracking and Reporting

Will try to summarize Dynamic AX,NAV,GL & SL later